In-Person interview only

Our client is seeking an organized and self-directed Configuration Management Database (CMDB) Architect with extensive experience in IT Service Management (ITSM).

The CMDB Architect will assist with ITSE Team and the client’s establishment and maintenance of the CMDB. This position is contract based and the term is open and the hours may be flexible within a standard business day.

This role is responsible for managing the creation of the CMDB in conjunction with the Configuration Management process. The CMDB Architect will plan, design and implement the CMDB taxonomy, processes, policies, procedures, and technology. This role will be involved integrating the CMDB into the many different aspects of the ITSE Team and DIT Services.

Core Job Functions

Oversee, coordinate and lead the planning, design and implementation of a central CMDB for DIT Services

Develop the logical and physical data models for the CMDB

Identify, verify, and architect the federation of data that will comprise the CMDB including external sources

Contribute, coach, and support the ITSE and IT Service Management teams on CMDB configuration, maintenance, and operation

Develop a range of documentation that describes the data model, the federation of data from external sources, the management and maintenance of the CMDB and the relevant roles and responsibilities of program personnel

Prepare and deliver project status briefings, employee awareness presentations and training materials for personnel with direct CMDB responsibilities as well as DIT stakeholders

Execute, integrate, and maintain the Configuration Management plans and processes for conducting program-specific Configuration Management training activities and initial physical configuration audits.

Strong communication and collaboration skills

Perform other related duties as assigned

CMDB Manager Requirements and Qualifications

Understanding of the IT Infrastructure Library (ITIL) IT Service Management lifecycle

Able to work both independently as well as collaboratively with minimal supervision

Ability to manage and prioritize multiple assignments

Position requires interpersonal skills project management, business and systems analysis, process management and re-engineering

Ability to script in Java and Python

Excellent written and verbal communication skills

Strong Understanding of ServiceNow ITSM platform and Discovery

Strong knowledge of IT Asset and CMDB processes and procedures

Experience with Service and Application Modeling

Experienced with Visio and process mapping methodologies

Experienced with the Agile software development lifecycle

License(s) & Certifications

ServiceNow certifications are highly desired

Bachelor s degree or higher in Computer Science/ Information Technology or related and relevant experience

ITIL V3 Foundations Certification or higher

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