Must have 5 Years Desktop Support Leadership experience.

At-least 2 Years Office 365 experience

At-least 5 Years Active Directory Administration experience

At-least 5 Years Desktop\Laptop\Tablet Hardware experience.

At-least 5 Years of experience in CISCO Switches

At-least 5 Years of experience in Group Policy Administration

At-least 5 Years of Remote Access (LogMeIn) experience

Work with ARCareerEd IT Leadership to define and support business’ IT needs.

Prioritize business needs within the available support model, escalating issues/needs when appropriate

Supervise/support ARCareerEd (locally staffed) Field Service Technicians delivering customer service, focusing on all IT activities for designated sites, including daily support, pc lifecycle management, application support, network support, server (if onsite) support, and the customer experience

Responsible for submitting any disciplinary-related concerns to ARCareerEd IT Leadership for review and approval

Provide project oversight for IT initiatives and organizational IT goals

Liaise with vendors and other business contacts for IT needs – staffing, toolsets, and other resources

Help manage expenses as governed by ARCareerEd IT Leadership

Work as part of a team within ARCareerEd IT Department as support to teammates and understanding the Desktop Support role within the Central Office IT subToteam.

eSystems (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

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